Privacy Policy

1. About Us

New Bitcoin Miners is responsible for managing the personal information collected through this website. Whenever this policy refers to "we", "our", or "us", it means New Bitcoin Miners. If you have any questions about privacy, you can contact us at support@newbitcoinminers.com.

2. Information We Receive

We collect only the information necessary to operate our website, process orders, and provide customer support.

• Order information – your name, delivery address, email address, phone number, purchased products, and selected payment method.
• Account information – your email address and securely encrypted password.
• Support information – messages you send through our contact form or by email.
• Website information – IP address, browser type, device information, session identifiers, and server log records.

For security reasons, complete payment card details are never stored on our systems. Payment transactions are processed directly by certified payment providers.

3. Purpose of Processing

Your information is processed only for legitimate business purposes, including:

• Completing and delivering your orders.
• Providing invoices and shipping notifications.
• Answering customer enquiries.
• Managing your customer account.
• Meeting accounting and legal obligations.
• Sending marketing communications only if you have requested them.

4. Why We Are Allowed to Process Data

Under the GDPR, personal information may only be processed where a valid legal basis exists.

• Contract performance – to complete purchases and provide requested services.
• Legal compliance – to satisfy taxation, accounting, and regulatory obligations.
• Legitimate business interests – to improve security, prevent fraud, and maintain our website.
• Your consent – for newsletters, promotional emails, and optional cookies.

5. When Information Is Shared

We never sell personal information to third parties. Data is shared only where it is necessary to provide our services.

• Shipping partners – to deliver your purchases.
• Payment service providers – to securely complete payment transactions.
• Professional advisers – including accountants where required by law.

Where third parties process personal information on our behalf, they are contractually required to safeguard that information in accordance with GDPR requirements.

6. How Long Information Is Kept

Retention periods depend on the type of information involved and our legal obligations.

• Invoices and order records – generally retained for ten years.
• Customer account information – until the account is removed.
• Customer enquiries – normally retained for up to two years.
• Server logs – usually deleted after approximately 90 days.
• Marketing preferences – until you unsubscribe or withdraw consent.

7. Your Privacy Choices

You may request access to your personal information, ask us to correct inaccurate data, request deletion where legally possible, restrict processing, object to certain processing activities, or request a portable copy of your data.

Requests can be submitted to support@newbitcoinminers.com. We normally respond within 30 days. If you believe your rights have been infringed, you also have the right to contact the appropriate data protection authority.

8. Cookies and Similar Technologies

Our website uses essential cookies to provide core functionality. Where applicable, optional cookies are only used after your consent has been obtained. Additional information is available in our Cookie Policy.

9. Questions

If you would like more information about this Privacy Policy or the way we process personal data, please contact us at support@newbitcoinminers.com or write to us at DD107 Fung Kat Heung, Yuen Long, New Territories, Hong Kong.